Survivor Support Services

Survivor Support Services  


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Survivor Support Services


Navigating the grief process can be difficult, and that’s why New York Life Group Benefit Solutions is committed to helping families when they need us most. If you are coping with a loss, please consider the resources below, which may provide a sense of comfort.


Empathy, in partnership with New York Life, is for everyone because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.


From time-saving tools to personalized care, the Empathy app gives beneficiaries the resources to handle the practical and emotional challenges that follow the loss of a loved one.


Additional Survivor Resources*

You can access a range of resources through the New York Life Foundation. Grief support is a priority of the foundation, which helps raise public awareness about the impact of grief on families. Resources include:


Kai's Journey

How we grieve



Kai’s Journey is a free film and book series dedicated to children and families who have experienced the death of a loved one. It includes a discussion guide that offers tangible insights and tools to help promote productive conversations about grief.





How we grieve is a helpful resource explaining the grief process in adults and children and the emotional impacts that take place after a loved one dies.





Empathy is not affiliated with New York Life and provides this service at no cost to you. The use of this service is optional and not available in all states. Service availability is subject to your state of residence. Availability may vary by plan type and location and is not available where prohibited by law. This program is not available under policies issued by New York Life Group Insurance Company of NY and policies delivered in Oregon and Washington that are issued by Life Insurance Company of North America (LINA). Empathy Project Ltd. is not affiliated with New York Life Insurance Company and its subsidiaries.


* Available to anyone for use and not subject to having a policy or being a current client.


New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America or New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company.


Life Insurance Company of North America is not authorized in NY and does not conduct business in NY.


New York Life Insurance Company
51 Madison Avenue
New York, NY 10010